At TradeStream, we strive to provide exceptional services tailored to your business needs. To ensure a seamless experience, we have established our return and payment policy as follows:
Digital Services
Due to the nature of digital services, including consulting, training, and digital reporting, these services are non-refundable once delivered. We recommend that customers carefully review their needs before purchasing to ensure their satisfaction with the service.
Full Container Shipping Orders (FCL)
Payment Terms:
Upon order confirmation, 50% of the amount must be paid in advance.
The remaining 50% is payable upon issuance of the bill of landing.
Returns or Modifications:
If there is a return or modification, the client must contact TradeStream within seven working days from the date of the issue.
Return & Review Process
Contact us: Customers must submit a return request through the official communication channels listed on our website.
Evaluation Period: TradeStream will review the return request within seven business days.
Approval: Returns are accepted only after obtaining a written approval letter from TradeStream.